Service Terms and Conditions

Effective 1 Jan 2025

Terms and Conditions for Servicing Microscopes and Calibrating Balances and Pipettes

1. Definitions
   • “Service Provider” refers to the company providing servicing and calibration.
   • “Client” refers to the individual or organization requesting services.
2. Quotes and Pricing
   • All amounts quoted are exclusive of Goods and Services Tax (GST).
   • Quotes provided are indicative only; the final invoice will be determined by the quoted price per unit multiplied by the number of units serviced.
   • Additional costs for parts will be communicated and must be approved by the primary contact before proceeding with the job.
3. Service Fees
   • A call-out fee will be charged if the final number of serviced units is less than 15 units.
4. Service Guarantee
   • The Service Provider does not charge for services rendered if the item cannot be repaired or restored to working condition.
5. Liability
   • The Service Provider is not responsible for any damage incurred while servicing the equipment. Clients are encouraged to ensure that the equipment is appropriately prepared for service.
6. Approval Process
   • For any additional parts or services that are necessary during the servicing process, approval must be obtained from the primary contact on the job before proceeding.
7. Payment Terms
   • Unless previously agreed payment is due 14 days from receipt of the final invoice, which will reflect the services rendered and any parts used, as agreed upon during the service.
8. Governing Law
   • These terms and conditions are governed by the laws within the state which the service is completed, and any disputes will be resolved in accordance with those laws.
9. Acceptance of Terms
   • By requesting services from the Service Provider, the Client agrees to these terms and conditions.